Ridebooker Cancellation Policy:
All cancellation requests must be made directly to Ridebooker by email (info@ridebooker.com) or by phone (+1 (604) 639 5050) and are time-stamped for processing.
If a booking is cancelled by Ridebooker, the reservation will be fully refunded.
For shared shuttle/bus services
Cancellations must be made at least 24 hours prior to your scheduled departure time to receive a full refund. Cancellations made within 24 hours of your scheduled departure time are not eligible for a refund.
Cancellation coverage is not available for shared shuttle/bus services.
At the time of booking you are given the option of purchasing Cancellation Coverage at a rate of 8% of the total cost before tax.
- Cancellations made a minimum of 24 hours prior to your scheduled departure time are eligible for a refund of the purchase price minus the cost of coverage.
- Cancellations made within 24 hours of your scheduled departure time are not eligible for a refund.
- Cancellations made a minimum of 72 hours prior to your scheduled departure time are eligible for a refund of the purchase price minus a 20% administration fee.
- Cancellations made within 72 hours of your scheduled departure time are not eligible for a refund.
info@ridebooker.com
+1 (604) 639 5050 (International)
+44 (20) 3807 1372 (United Kingdom)
+61 (2) 8518 1297 (Australia)
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